These are the key terms that apply to orders placed with Countryside Timber Products Ltd, trading as Countryside Outdoor Living. If you would like anything explained before you order, call us on 0800 001 6800.
We ask for a 50% deposit when you place your order, with the balance due a week before delivery or collection.
Our standard garden buildings come with a one-year structural guarantee. Insulated garden rooms, with aluminium windows, cedar cladding and a rubber roof, carry a different guarantee. We confirm exactly what applies to your build at quote stage.
We install the vast majority of our buildings ourselves. Collection-only and delivery-only options are also available if you would rather install it yourself. Delivery is priced locally as standard, and nationwide delivery is available on certain buildings, so please get in touch with your postcode and the building you are interested in for a delivery cost. You can also arrange collection direct from our workshop.
Lead times vary depending on the building and specification. We give you a clear timeframe during your consultation, based on what is in production at the time.
We do not recommend or offer installing directly onto grass or soil, as it significantly shortens the building’s lifespan and increases the risk of panels shifting or misaligning over time. A proper base is needed. We work with a network of trusted contractors who can lay your base ahead of installation. Any work carried out by a contractor we introduce you to is their responsibility, not ours.
With advance notice, we can manufacture panels in smaller sections to get them through a garage or tighter access points, which usually carries a small extra cost. We cannot install through a house or over walls and garage roofs.
Timber is a natural material that moves with the seasons. Tanalised timber is pressure-treated to protect against rot, but it is not fully waterproof until an oil or paint has been applied, so we recommend an additional preservative. We send an aftercare guide with every order. Some natural silvering is normal, as UV exposure lightens the timber over time.
Registered in England and Wales. Countryside Timber Products Ltd. Unit 1 Lower Shades Farm, Lords Fold, Rainford, St Helens, England, WA11 8AB. Company number 12463644.
We'll talk you through the options, advise on planning, and find the right garden building for your space and your budget.